Refund and Returns Policy

At InnovaMart BD, customer satisfaction is our priority. If you receive a product that is damaged, defective, incorrect, or has a size issue, we are here to help.

Exchange & Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong product.
• The product is damaged or defective.
• The size received is not suitable (subject to stock availability).
• The item is unused and in its original condition.

To be eligible, the product must be:

• Unused and unwashed.
• In its original packaging.
• With all tags, labels, and accessories intact.
• Accompanied by the original invoice or order information.

Non-Returnable Items

We are unable to accept returns or exchanges if:

• The product has been used, washed, or damaged by the customer.
• Original tags or packaging are missing.
• The return request is made after 7 days of delivery.
• The item was purchased under a clearance, final sale, or special promotional offer (unless it is damaged or incorrectly delivered).

How to Request a Return or Exchange

If you wish to request a return or exchange:

1. Contact our customer support within 24 hours of receiving your order.
2. Provide your order number and a brief description of the issue.
3. If the product is damaged or incorrect, please share clear photos of the item.
4. Our support team will review your request and guide you through the next steps.

Exchange Process

• Exchanges are subject to product availability.
• If the requested size or item is unavailable, you may choose another product of equal value or pay the price difference for a higher-priced item.

Refund Policy

Refunds are provided only in cases where:

• The ordered product is unavailable after confirmation.
• We are unable to replace a damaged, defective, or incorrect item.
• A return request is approved according to this policy.

Approved refunds will be processed using the original payment method or another mutually agreed method within a reasonable processing time.

Delivery Charges

Delivery charges are generally non-refundable unless the return or exchange is due to an error made by InnovaMart BD, such as sending the wrong or defective product.

Right to Refuse

Innova Mart BD reserves the right to decline any return, exchange, or refund request that does not meet the conditions outlined in this policy.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, please contact us through our Contact Us page or the official email address available on our website. Our customer support team will be happy to assist you.